Question 1

What area do you cover?

Answer

We cover everywhere! Included in the price is a 50 mile radius from Southminster in Essex. Outside of this area we charge 50p per mile each way. So, for example, if you are in Swaffham you would pay an additional £16 (Swaffham is 16 miles outside of the radius, so 16 miles x 2 = 32 miles @ 50p per mile = £16). If you are unsure please do contact us and we can give you an exact quote.

Question 2

How will my photos be printed?

Answer

If you go for our Prinst Package, all photos will be printed using a state-of-the-art thermal dye sublimation printer, as used by photo processing companies the world over. This ensures all photos are delivered touch dry and will appear about 10 seconds after the final shot has been captured!

Question 3

Will there be an attendant?

Answer

Yes. Our booth will always be manned (or womaned!) to make sure you and your guests are taken care of and have the upmost fun... and to deal with any unplanned ctrl/alt/delete moments!

Question 4

How does the guest book work?

Answer

Two sets of prints per photo session will come out. One set is for your guests to keep as a memento, the other set is for your guest to place into a Guestbook for you along with a personalized message. We will direct your guests to an area set up with gel pens and glue and will help to keep your book looking fabulous! The Guestbook makes a fun way for you to enjoy your guests experience and will be given to you at the end of the event.

Question 5

How do we access our gallery?

Answer

A couple of days after your event we will send you a link, which you can share with your guests, to a password protected gallery where you can view all of the images. If you would like any images containing children removed from the galleries please do let us know.

Question 6

What is the live feed gallery?

Answer

Dependant on a good 4G phone signal or access to a stable WiFi link we are now able to offer a live gallery during the booth session. There will be a QR code for guests to scan which will link them to the gallery as it updates!!! From here guests can share their images and view all the images from the session!

Question 7

Are you insured?

Answer

Oh course we are! we carry Public Liability Insurance which we are happy to share with you and your venue if requested.

Question 8

How much space does the horsebox need?

Answer

Rosie's measurements are 4.5 long, 2.7m wide and 2.3m tall, so ideally we need a space 6m long by 4m wide to operate in.

Question 9

How can I share my images with the Digital Package?

Answer

Your images can be shared via email and text along with uploads to Instagram, Facebook and Twitter. If you are an Apple user you can also AirDrop your images.

Question 10

Where can we have the horsebox?

Answer

Technically anywhere, but I’m not sure some venues would like tyre tracks on their beautifully manicured lawns! An ideal surface is level hard standing such as a courtyard, driveway etc. We can go on grass as long as the venue has given their permission - if it looks a little soft we bring pads with us to make sure we don't sink in or damage the ground. Please do contact us if you are unsure. Rosie is towed along by a Land Rover Discovery so we could get her to the top of Ben Nevis if required!

Question 11

Do we need an internet connection for the Digital Package?

Answer

The simple answer is yes! We require, preferably access to a high speed WiFi connection if your venue has one. If they don't or we are in the middle of a field we bring a 4G router which can connect to the strongest mobile signal. We check the mobile signal at your venue before accepting your booking so an accurate address is essential.

Question 12

How long does it take to set up the booths?

Answer

Both booths take around 45 - 60 minutes to set up. We always aim to be at the venue at least 1 hour before the start of your booth hire. All time required for set up/down is included in the price and is not counted as part of your booth hire session.

Question 13

What are idle hours?

Answer

Idle hours are deemed as any hours before or after the event where a booth is required, but will not be in operation. Typically idle hours come into play in situations where it is not possible to set up or take away a booth directly before or after an event, or where a client wishes to hire the booth for the entire day as a feature, but does not actually require it to be in use. All idle hours are charged at £30 per hour. We will discuss with you beforehand the exact timings of your hire. Unless specifically requested it is rare that idle hours are used.

Question 14

Do I need to pay a booking fee?

Answer

Yes. A £150 booking fee is required to secure your photo booth hire and specific date, with the remaining balance due 4 weeks prior to your event taking place. This also covers admin costs, media and setup of your template.

Question 15

How do I book?

Answer

Please fill out our contact form, we can then check your date is free... if it is horray! We will then send you a booking form online, agree to the terms and conditions, pay the deposit and hey presto you have a confirmed booking!

Question 16

When do I need to pay the balance?

Answer

You will need to pay the remaining balance 60 days prior to your event taking place. You can choose to pay in one lump sum or instalments at no extra cost. We prefer a BACS transfer, we are happy to accept card payments also... but sorry no cheques (if you remeber these!)

Question 17

So... if it goes dark does the horsebox stop working?

Answer

Nope! When we designed the horsebox we did some bonkers maths and other really tricky calculations to ensure we can run in the dark!

Question 18

Is the booth suitable for children?

Answer

Yes, all are welcome, young and old, however we do ask that children are supervised by a responsible adult.

Question 19

Do we have to pay a damage deposit?

Answer

No. But should there be any damage caused to the booth, props or equipment other than general wear and tear then an invoice will be sent to you for the replacement cost. This is outlined further in the terms.

Question 20

Does the booth come fully decorated?

Answer

Yes! The booth comes fully decorated inside and out, just like you see in the photos. There might be some slight variation where we add/swap things out to keep it fresh but pretty much what you see is what you get! We can, for an extra charge, match your colour scheme where possible such as bunting and ribbons. If this is something you would be interested in please contact us.