top of page

Frequently asked questions

  • What area do you cover?
    We cover everywhere! Included in the price is a 35 mile range from Belstead in Suffolk. Outside of this area we charge £1 per mile over the 35 miles. If you are unsure please do contact us and we can give you an exact quote.
  • How do I book?
    The first step is to check out availability using the link below
  • Do I need to pay a booking fee?
    Yes. A £150 booking fee is required when you submit the booking form, with the remaining balance due 60 days prior to your event taking place. You can also pay this in 3 installments using Klarna - just select this option at the checkout. This covers admin costs, media and setup of your template.
  • When do I need to pay the balance?
    You will need to pay the remaining balance 60 days prior to your event taking place. You can choose to pay in one lump sum or instalments at no extra cost. We prefer a BACS transfer, but can also accept card payments - sorry no cheques or cash.
  • What props do you include?
    We have styled the horsebox to have a luxury feel, so you won't find any inflatable props here nor any silly hats and glasses - instead we have curated a selection of props we feel go with the overall luxury feel including a retro telephone, bejeweled bride hat and a golden duck 🦆
  • How will my photos be printed?
    All photos will be printed using a state-of-the-art thermal dye sublimation printer, as used by photo processing companies the world over. This ensures all photos are delivered touch dry and will appear about 15 seconds after the final shot has been captured!
  • Will there be an attendant?
    Yes. Our booths will always be manned (or womaned!) to setup, run and take away the booth - we are not there to mind children or make sure people use the booth.
  • How does the guest book work?
    Two sets of prints per photo session will come out. One set is for your guests to keep as a memento, the other set is for your guest to place into a Guestbook for you along with a personalised message. The Guestbook makes a fun way for you to enjoy your guests experience and will be given to you at the end of the event.
  • How do we access our gallery?
    A couple of days after your event we will send you a link, which you can share with your guests, to a password protected gallery where you can view all of the images. If you would like any images containing children removed from the galleries please do let us know.
  • Are you insured?
    Yes, we carry Public Liability Insurance which we are happy to share with you and your venue if requested. All our electrical equipment is also PAT tested.
  • How much space does the horsebox need?
    The Horse Box measures 4.5 long, 2.3m wide and 2.7m tall, so ideally we need a space 6m long by 4m wide to operate in.
  • Where can we have the horsebox?
    Technically anywhere, but I’m not sure some venues would like tyre tracks on their beautifully manicured lawns! An ideal surface is level hard standing such as a courtyard, driveway etc. We can go on grass as long as the venue has given their permission. Please do contact us if you are unsure. the horse box is towed along by a Land Rover Discovery so we could get her to the top of Ben Nevis if required!
  • How long does it take to set up?
    The Horsebox, due to its nature, requires around 1 hour to setup. We always aim to be at the venue at least 1 hour before the start of your booth hire. All time required for set up/down is included in the price and is not counted as part of your booth hire session.
  • What are idle hours?
    Idle hours are deemed as any hours before or after the event where a booth is required, but will not be in operation. Typically idle hours come into play in situations where it is not possible to set up or take away a booth directly before or after an event, or where a client wishes to hire the booth for the entire day as a feature, but does not actually require it to be in use. All idle hours are charged at £30 per hour. We will discuss with you beforehand the exact timings of your hire. Unless specifically requested it is rare that idle hours are used.
  • Is the booth suitable for children?
    We have designed the horse box primarily for adults to use, with a luxury feel inside and carefully selected props which match the overall aesthetic. That said children can use the booth, but must be looked after at all times by a responsible adult. Very small children will need to be lifted up to have their picture taken.
  • Do we have to pay a damage deposit?
    No. But should there be any damage caused to the booth, props or equipment other than general wear and tear then an invoice will be sent to you for the replacement cost. This is outlined further in the terms and conditions.
  • Does the booth come fully decorated?
    Yes! The booth comes fully decorated inside and out, just like you see in the photos. There might be some slight variation where we add/swap things out to keep it fresh but pretty much what you see is what you get!
bottom of page